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Refund Policy

Last Updated: May 2026

Effective Date: May 2026

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Thank you for partnering with ALMAZAN AI SOLUTIONS & CONSULTATION ("ALMAZAN.BIZ," "Company," "we," "us," or "our").

As a premier provider of B2B enterprise AI strategies, customized data analytics visualization dashboards, and Microsoft Azure cloud implementation services, our offerings are highly customized, resource-intensive, and tailored to individual corporate infrastructures. Therefore, all financial engagements are governed by this Refund and Cancellation Policy.

By paying an invoice, issuing a Purchase Order (PO), or signing a Service Level Agreement (SLA) with us, you ("Client," "User," "your") agree to the terms outlined below.

1. General Policy: No-Refund Principle

Due to the nature of professional engineering, bespoke cloud architecture deployment, and strategic business consultation, all fees, retainers, and milestone payments made to ALMAZAN.BIZ are non-refundable, except as explicitly provided within a signed, customized B2B Master Services Agreement (MSA).

Once a project initializes, dedicated data architects, compute infrastructure on Microsoft Azure, and engineering resources are locked and allocated to your company, representing immediate operational costs incurred by us.

2. Consultation & Strategic Audits

  • Initial Strategy Sessions: Fees paid for one-off executive AI readiness audits, strategic roadmapping workshops, or consultation hours are completely non-refundable once the session has commenced or the strategic documentation has been delivered.

  • Rescheduling: Clients may request to reschedule a scheduled consultation or workshop up to forty-eight (48) hours prior to the agreed time without penalty. Requests made under 48 hours may be subject to a cancellation fee equivalent to 50% of the session cost.

3. Milestone-Based AI & Data Projects

For larger deployment cycles (e.g., custom LLM fine-tuning, automated visualization dashboard deployment, Azure migration pipelines), billing is structured around verified project milestones.

  • Deposit Payments: Initial mobilization deposits required to begin a project are non-refundable.

  • Milestone Disputes: Payment of an invoice associated with a specific project phase or milestone indicates the Client’s formal review and written approval of the deliverables for that phase. No refunds will be issued for completed milestones.

  • Project Pauses: If a client requests a project freeze or delay, any funds paid toward the current active milestone are non-refundable. Unearned funds allocated to future, untouched milestones will be held as a credit on the Client's account for up to six (6) months.

4. Cloud Infrastructure & Azure Hosting Fees

  • Third-Party Costs: ALMAZAN.BIZ integrates custom AI systems into Microsoft Azure cloud frameworks. Any fees paid for cloud consumption, server hosting, API tokens, or data storage are passed through to cloud providers or pre-allocated. We cannot issue refunds for Azure cloud infrastructure expenditures under any circumstances.

  • Management Retainers: Monthly recurring fees for cloud system optimization and monitoring are billed in advance and are non-refundable for the active billing cycle.

5. Contract Termination Guidelines

Either party may terminate an ongoing B2B engagement under the terms stipulated in their specific Master Services Agreement. Generally:

  • Termination for Convenience: If the Client terminates a contract mid-cycle for convenience, they remain liable to pay for all hours worked and milestones achieved up to the official date of termination.

  • Termination for Cause: In the highly unlikely event that ALMAZAN.BIZ breaches material terms of the service agreement, the remedy, including any potential partial refund of unearned fees, will be adjudicated strictly according to the dispute resolution clauses found within that signed corporate contract.

6. Contact & Dispute Escalation

If you have questions regarding an invoice, billing discrepancies, or wish to review your current project milestone tracking, please connect with our finance and accounts desk:

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